Delete your account
In the app
Open Jade Mahjong, go to Settings and choose Delete account. Confirm with your password (or sign in again with your social account). The deletion starts immediately and you will be signed out.
If you can no longer sign in
Write to info@nordicbyte.co.uk from the email address registered on your account, with the subject "Delete my account" and your nickname. If you only used Google, Apple or Facebook, say which one. We may ask you to confirm your identity, and we reply within one month.
What is deleted
- Your email, password hash, date of birth and device identifier.
- Your login sessions, linked Google, Apple or Facebook sign-ins and two-step verification data.
- Your notifications, chat messages, friendships and friend requests.
- Your profile is anonymised: the nickname and avatar are replaced and you can no longer sign in.
- Your gold, jade, unlocked items and season pass progress are lost and cannot be restored.
What is kept
- Purchase records, with no link to your identity, because tax and accounting law requires them.
- Games already played and their scores, without personal data, so rankings stay consistent.
Purchases made in app stores
Deleting your account does not cancel purchases or refund them. Manage those with Apple or Google, or write to info@nordicbyte.co.uk for web purchases.
More information
Read how we handle your data in the Privacy.